Monthly Archive for December, 2011

Management Journal, Volume 11, Issue 1 available

management_frontThe first issue of  Volume 11 of  The International Journal of Knowledge, Culture and Change Management has now been published.

Volume 11, Issue 1 contains:

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Leading the Creative Mind

Leading the Creative Mind by Anthony Lake is now available as part of The Organization series.

Creative Leadership expert Anthony Lake unravels the mystery of the creative employee by using simple yet elegant cases in business and the arts to frame this practical guide for Leading the Creative Mind. Born from his executive work with arts organizations, his consulting, and his leadership research, Lake creates a series of exercises designed to strengthen skills for leading creative individuals. The focus is on four key pillars for success:

  1. Reflecting and Engaging Sensitively with Creative People
  2. Designing Effective Creativity Teams
  3. Developing and Addressing Real Challenges
  4. Fixing Ailing Work Groups

This is a guide for keeping inspired, balancing innovation with effective communication, and collaborating from a position of leadership.

The consumerization of IT- The next-generation CIO

From PwC’s Center for Technology and Innovation:

Users’ demands that they be allowed to use technologies of their own choosing isn’t a fad that will fade. CIOs can’t squelch these demands—nor should they. The consumerization of IT is a symptom of a shift in workplace expectations that has been brewing for years and is now reaching an inflection point.

From the time of the Hollerith’s punched cards, information technology has been changing the way business is done. It has enabled larger-sized enterprises, more agile enterprises, and has also made possible stunning and catastrophic mistakes. The introduction of personal computers, as this report emphasizes, was a particularly disruptive event. Contemporary mobile computing in tandem with cloud services and social network systems promises to have at least as large an impact as the placement of a PC on every desk in the office.


To download the report...

Field of dreams: Harvard Business School reinvents its MBA course

(Credit: Reuters)

From The Economist

Young mums shopping in the Copley Mall in downtown Boston last month found themselves being questioned about their use of soap by students from Harvard Business School. The students were not doing odd jobs to earn beer money. They were preparing to help a firm in Brazil launch an antibacterial cleanser.

Fieldwork—ie, going out and talking to people—is a big change for HBS. Its students used to sit in a classroom and discuss case studies written by professors. Now they may also work in a developing country and launch a start-up. “Learning by doing” will become the norm, if a radical overhaul of the MBA curriculum succeeds.

The 900 students arriving in Boston this summer for their two-year course were told they would be guinea pigs. The new practical addition to HBS’s curriculum is known as “FIELD” (Field Immersion Experiences for Leadership Development). Not all the staff and students are overjoyed to be experimented on. But the man responsible, Nitin Nohria, who became dean of HBS in July 2010, says that “if it works, the FIELD method could become an equal partner to the case method.” More…

MBA Diary: No research required

(Alamy)

From Andrew Pollen, a first-year MBA student at ESADE in Barcelona, at The Economist

A couple of weeks ago, my economics professor introduced a new case study for us to mull over. It was dense and packed with historical background. We were split into groups and most of the class had only just finished reading it when we reconvened to wrap up the session. The professor explained some fine points for the case and suggested which tactics we should employ. Then he said he was very disappointed in us.

“I wanted you to work on the case in groups,” he said, “and instead you read the case individually. If you had worked together, I think you would have noticed that the first 10 pages of the case were absolute nonsense that you do not need to answer the questions.”

It was a powerful pedagogic lesson in using teamwork to make the whole greater than the sum of the parts. I think ESADE emphasises the teaching ability of its faculty because it has never been a top research institution; faculty come from industry or consulting rather than academia. They view teaching as their motivation rather than an unpleasant side effect to their appointment. On the first day of my statistics class, the professor thanked the students and said, “Your being here allows me to do something that I love.” I felt that sentiment a lot less often during my time at a top American business school. More…

Tech Firm Implements Employee ‘Zero Email’ Policy

From Susanna Kiim at ABC News Business blog

You’ve got mail–not. Employees of tech company Atos will be banned from sending emails under the company’s new “zero email” policy.

CEO Thierry Breton of the French information technology company said only 10 percent of the 200 messages employees receive per day are useful and 18 percent is spam.  That’s why he hopes the company can eradicate internal emails in 18 months, forcing the company’s 74,000 employees to communicate with each other via instant messaging and a Facebook-style interface.

Caroline Crouch, a spokeswoman for the company, told ABC News the goal is focused on internal emails rather than external emails with clients and partners. Atos has already reduced the number of internal emails by 20 percent in six months.

When asked how employees have responded to the policy, Crouch told ABC News the overall response “has been positive with strong take up of alternative tools.” More…

Image: Haeel via Wikimedia Commons

Organizational Culture, Learning, and Knowledge Management

Organizational Culture, Learning, and Knowledge Management an edited collection by Jonathan H. Westover is now available from  The Organization imprint.

We live in an increasingly hyper-competitive global marketplace, where firms are fighting to stay lean and flexible in an effort to satisfy increasingly diverse and specialized consumer demand around the world. Additionally, with the shifting global economy in recent decades and the emergence of the technology and service-oriented knowledge organizations, how do organizations effectively foster a continuous learning and innovation culture? What can organizational leaders do to promote ongoing organizational learning that will have a measurable impact on increased firm effectiveness and employee productivity? How can organizations more successfully manage organizational knowledge to achieve strategic organizational goals and add value to all organizational stakeholders? These are just some of the pressing questions facing the organizations of today.

This edited collection provides a comprehensive introduction to organizational culture, learning, and knowledge management and explores the wide sweeping impacts for the modern workplace, presenting a wide range of cross-disciplinary research in an organized, clear, and accessible manner. It will be informative to management academics and instructors, while also instructing organizational managers, leaders, and human resource development professionals of all types seeking to understand proven practices and methods to create organizational systems and culture to promote ongoing organizational learning and innovation to drive firm effectiveness in an increasingly competitive global economy.

Jonathan H. Westover is an assistant professor of management at Utah Valley University, specializing in international human resource management and organizational behavior. His ongoing research examines issues of globalization, labor transformation, work-quality characteristics, and the determinants of job satisfaction cross-nationally.

The Empire Strikes Back: How Xerox and other big corporations are harnessing the force of disruptive innovation

From Scott D. Anthony and Clayton M. Christensen in Technology Review:

It has been a long time since anyone considered Xerox an innovation powerhouse. On the contrary, Xerox typically serves as a cautionary tale of opportunity lost: many obituaries of Steve Jobs described how a fateful visit by Jobs to the Xerox Palo Alto Research Center in 1979 inspired many of the breakthroughs that Apple built into its Macintosh computer. Back then, Xerox dominated the photocopier market and was understandably focused on improving and sustaining its high-margin products. The company’s Connecticut headquarters became the place where inventions in its Silicon Valley lab went to die. Inevitably, simpler and cheaper copiers from Canon and other rivals cut down Xerox in its core market. It is a classic story of the “innovator’s dilemma.” Xerox struggled to defend against threats at the low end of its business, failed to create growth in new markets, and found itself on the brink of irrelevance, if not extinction.

But now Xerox is turning things around. ….

Under [new CEO, Ursula] Burns, Xerox was now redefining its mission. “I kept asking people: What is it that we do?” she said in a recent speech at the Churchill Club. “The answer was always: ‘We’re a copier company, a printer company, a document company.’ ‘No, that’s not what we do,’ I said. ‘We help companies transform very complex and burdensome business processes.’”

Changing a frame of reference or the shape of an idea can bring about transformative change.

For more…